Privacy Policy

1. Information We Collect

When you interact with freshie.lol, we collect specific information to facilitate your purchase and protect our platform. This includes:

• Order Information: Email addresses provided during checkout to deliver your digital goods and order receipts.
• Technical Data: Order security logs, browser types, timestamps, and privacy-safe portal login fingerprints. Admin portal login matching uses hashed signals rather than storing raw IP addresses in the worker overview.
• Payment Information: We use secure, third-party payment processors. We do not directly collect, store, or process your credit card numbers or raw financial data on our servers.

2. How We Use Your Information

The data we collect is used strictly for operational and security purposes. We use your information to:

• Process transactions and deliver your purchased digital assets.
• Provide customer support and resolve order disputes.
• Detect, prevent, and mitigate fraudulent transactions and abuse of our services.
• Maintain the security and integrity of our web infrastructure.

3. Information Sharing and Disclosure

We value your privacy. We do not sell, rent, or trade your personal information to third parties. We only share data under the following circumstances:

• Service Providers: With payment gateways (e.g., SellAuth, Stripe, crypto providers) necessary to process your transaction.
• Fraud Prevention & Legal Compliance: We will share IP addresses, order details, and server logs with payment processors and relevant authorities in the event of a fraudulent chargeback, payment dispute, or legal request.

4. Cookies and Tracking

We use minimal cookies and similar tracking technologies to ensure the basic functionality of our website. These are primarily used to maintain active user sessions (for staff portals) and to securely process checkout states. You can instruct your browser to refuse all cookies, but this may affect your ability to complete a purchase.

5. Data Retention

We retain order logs, email addresses, and associated IP data for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Once data is no longer necessary for these purposes, it is securely deleted or anonymized from our active databases.

6. Security Measures

We implement industry-standard security measures, including SSL encryption and secure database architecture, to protect your data against unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.